To customers, the service they receive is the most tangible aspect of a company's performance.  Many experts agree that the quality of customer service first received by a customer heavily influences the initial buying decision, as well as, any downstream decisions to re-purchase.  In other words, good or great customer service can help you acquire new clients and turn them into loyal clients who will purchase from you again and again.

Did you know that companies who consistently provide excellent customer service can charge a premium for their products and services?

So what constitutes good customer service?

Sales Expert, Dan Debreuil will present a 1-day seminar focused on defining customer service, as well as, introducing the most important elements of a customer service strategy. This presentation will introduce and cover the following:

1. Defining customer service and explaining why it is important to your business;
2. Identification of the core functions directly affecting your company's ability to meet expectations;
3. Factors that contribute to providing great customer service;
4. Easy to adopt strategies to improve customer service and ultimately the satisfaction of your customer.

Participants will also receive a handout on the 10 best ways to improve customer service.  Included in this handout will be several points on how to handle yourself over the telephone.

Sign up now for the 1-day seminar on 'Customer Service 101' on January 31st — ** only 20 seats available!

This interactive workshop for business owners and sales professionals will reap great rewards!

In one day you will learn the functions of customer service and be able to construct a specific customer service strategy for your business.  You will leave this workshop with a much clearer understanding of the customer service level you need to deliver to maintain customer satisfaction and earn loyalty with your clients.  As well as, the key customer service metrics you need to identify and measure to ensure success.

By incorporating actual business data and real life experiences into the plans made in class, you will leave with the knowledge and tools needed to succeed.

This workshop is highly interactive with half the day organized into well structured breakout sessions. Participants will be encouraged to practice & showcase their soft skills (customer service skills) throughout the day.

Register now for 'Customer Service 101- for business owners and their staff or call (866) 691-3225 and ask for Mary-Jane.

About the Presenter - Dan Debreuil

Dan is an active board member and past President of the Manitoba Marketing Network.  In 2010, Dan was commissioned by the Canadian Government to write market-focused strategic planning curriculum for Small Businesses.  He was also contracted by the Province of Manitoba to write the sales and marketing curriculum, plus facilitate training sessions for the Small Business Development Branch.

Dan has given several successful keynote speeches under the banner of Sales Expert including kicking off the 2011 Small Business Development week for Manitoba by giving a speech called "Optimize Your Sales and Grow Your Business" to over 100 business owners and government VIPs at Winnipeg's Cultural Centre on October 14th 2011.

As a sales management consultant Dan has helped dozens of Manitoba and Saskatchewan based companies thrive.  One client of Dan's is Western Storage where he has acted as their part time National Sales Manager since 2004.

Dan has given dozens of talks focused on selling activities for business owners at his Sales Expert Lunch 'n Learn series hosted monthly at the Norwood Hotel located in Winnipeg.  Since 2011 Sales Expert has offered several 1-day workshop events on 'The Fundamentals of Branding' and 'The Fundamentals of Selling'.  Each 1-day event was well received and sold out.